Terms and Conditions

DRAFT for review by qualified counsel before the site accepts real payments. Bracketed placeholders must be filled with the registered company's real details.

Last updated: [date]

1. Who we are

This website (the "Site") is operated by [Company legal name], a company registered in [country] under company number [number], with its registered address at [address] ("we", "us", "the Company"). You can reach us at [support email].

2. What we sell

We sell virtual in-game items ("Skins") for Counter-Strike 2 and Dota 2. Every listing is sourced from our supply partner and priced at the partner's quote plus a fixed service margin. We act as principal seller: when you buy from us, you are buying directly from the Company, not from another user.

3. Eligibility

You must be at least 18 years old to create an account or make a purchase. By placing an order you confirm you meet this requirement. We may refuse or cancel any order where we reasonably suspect this is not the case. We do not knowingly sell to residents of countries subject to applicable UK/EU/US trade sanctions.

4. Account

Certain features require an account, created via email/password or a third-party sign-in provider. You are responsible for keeping your login credentials confidential and for all activity under your account. Contact us immediately at [support email] if you suspect unauthorized access.

5. Orders and pricing

Prices are shown in EUR and are final at the moment your order is confirmed; they may change afterwards without affecting orders already placed. Payment is charged in full through our payment processor for the price shown at checkout — we do not offer store credit, wallets, or pre-loaded balances. You must provide accurate billing details (name, address, contact information) and a valid Steam Trade URL; we are not responsible for failed delivery caused by incorrect information you supplied.

6. Payment

Payments are processed by a third-party, PCI DSS-compliant payment provider. We never receive or store your full card number, expiry date, or CVV. By submitting payment you confirm you are the authorized holder of the card or payment method used. We may cancel an order if payment is declined, reversed, or reasonably suspected to be fraudulent.

7. Delivery

Once payment is confirmed, we deliver the Skin via a Steam trade offer sent to the Trade URL you provided. Most deliveries complete within [X] hours of payment. Delivery can occasionally be delayed by Valve's own trade-hold rules (for example a fresh Steam Guard Mobile Authenticator, or a recent password/device change can trigger a hold of up to 15 days on Valve's side) — this is outside our control. Delivery can fail if your Steam inventory is private, your Trade URL is invalid or expired, or your account cannot receive trades; in that case we will contact you to correct the issue before re-attempting delivery.

8. Refunds and cancellations

You may request a refund by emailing [support email] with your order number. We will refund in full: (a) if we are unable to deliver the Skin at all; (b) if you were charged in error or an unauthorized transaction occurred; (c) where required by mandatory consumer law (for example, EU/UK consumers generally have a statutory withdrawal right before delivery is completed). Once a Skin has been successfully delivered to your Steam account and matches what was listed, the sale is final and non-refundable, except where required by law. We encourage you to contact us before opening a chargeback with your bank so we can resolve the issue directly; unwarranted chargebacks may be contested.

9. Prohibited use

• Using the Site for any unlawful purpose, including money laundering or financing illegal activity.
• Providing false identity, billing, or Trade URL information.
• Attempting to bypass security controls, scrape the Site, or interfere with its operation.
• Using stolen payment methods or accounts.

We may suspend or close an account that breaches this section.

10. No affiliation

This Site is not affiliated with, endorsed by, or sponsored by Valve Corporation, Steam, Mastercard, or Visa. All trademarks belong to their respective owners and are used descriptively only.

11. Disclaimers and liability

The Site is provided "as is". To the extent permitted by law, we exclude implied warranties of merchantability and fitness for a particular purpose, and our total liability for any claim is limited to the amount you paid us for the order giving rise to the claim, except for liability that cannot be limited by law (such as fraud or death/personal injury caused by negligence).

12. Changes to these terms

We may update these Terms from time to time; continued use of the Site after an update constitutes acceptance of the revised Terms.

13. Governing law and complaints

These Terms are governed by the laws of [jurisdiction]. If you have a complaint, email [support email] with your order number — we aim to acknowledge within [X] business days. [EU/UK consumers: reference to applicable ODR/ADR platform to be added once jurisdiction is confirmed.]